Changeline refund policy

Last updated: 7 October 2026

We want Changeline to be worth what you pay. If it is not, you get your money back.

Changeline is operated by REMA CONSULTORIA LTDA (CNPJ 66.917.571/0001-01), Av. Diário de Notícias, 400, Sala 705 – Cristal, Porto Alegre – RS, 90810-080, Brazil. Contact: contact@changeline.app.

14-day refund

You can ask for a full refund within 14 days of any payment: the first one or a renewal, monthly or annual. No questions asked, no conditions.

How to ask

• Write to contact@changeline.app from the e-mail on your account and tell us which payment you want refunded.
• You can also ask Paddle, our reseller, directly: reply to the receipt e-mail or go to paddle.net.

How you get the money back

The refund goes back to the payment method you used, in the same currency. Paddle processes it, and it usually shows on your statement within 5 to 10 business days, depending on your bank.

Cancelling

You can cancel at any time from your account or by writing to us. Your plan stays active until the end of the period you paid for and does not renew. After 14 days, cancelling stops future payments and the current period is not refunded.

Who sells the plans

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoices, sales tax and refunds under its buyer terms (paddle.com/legal/buyer-terms).

Your legal rights

This policy does not limit any right you have under the consumer law of your country.